![]() Being so late there was only on flight for me and several others trying to get to Phuket. Finally when i arrived in Bangkok it seemed like they had there act together as there were many agents on the gangway to assist people to find connecting flights. People were yelling and there was a lot of anger but no official announcements were ever made and only rumors passed from those who actually had a chance to talk to the on me guy. Again there was only one Oman air agent and just normal airport staff to handle the full flight. ![]() The next morning (yes the delay was overnight and they didn’t provide a hotel room) they called us all to the gate only to tell us they still were waiting for the plane to be repaired (the night before they’d Told us the flight would be in time as they’d flown another plane in). Even though the delay was over 6 hours they gave no compensation besides lounge access to a lounge that is not fully functional. When the flight was delayed the sent 1 agent do deal with a full glitch’s worth of guests. Don't know what kind of coordination they have with Dubai airport staff, seemed least bothered."Ĭons: "In Oman airs home airport there was no service desk. But that might be understandable as there was a lot going on some 1 hour after dinner I think and is not a big problem. In flight I used the button twice to call a crew member for some juice and water. Instead of passenger anxiously trying to get to 1 person whilst keeping in line to get some important information. Maybe use a hand held digital board asking passengers with Flight no:XXX to head to a place so and so. I believe instead of sending 1 person to a line of say 300+ people to fetch for people for Lahore and Karachi can devise a contingent plan for these kind of situations. Eventually someone did came and told a group (some way ahead of us) that people flying to Lahore and Karachi can go to another office for passport control (we ran to that office). Half way through, 45 min before flight (flight was eventually delayed for an hour I think but we did not know that at the time) we realized that we were definetly going to get late and were looking for any Emirates person (whilst in line) who could guide us. By the time we got to passport control, there was a huge line and an hour and half was left before take off. Cons: "Hello- The system for online checking was down (I think) it took a lot of time to check in.
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